One Contact is a strategic extension of your company, combining expert talent, cutting-edge technology, and demand generation to maximize your results. Backed by the 40-year technology legacy of Grupo Migesa, we deliver 24/7/365 Contact Center solutions designed to accelerate your business growth.
We are backed by one of Mexico’s leading information technology companies. This synergy enables us to implement AI and process automation with enterprise-grade standards.
We operate with a workforce of over 1,000 employees, including bilingual agents and more than 50 certified engineers. Our team integrates as a strategic extension of your own company.
We operate under high standards of quality and information security (ISO 27001). Your data and your customers’ data are protected through secure processes and industry best practices.
We operate from key hubs in Mexico (Monterrey and Mexico City) and Colombia (Bogotá and Medellín). This strategic presence allows us to deliver nearshoring solutions with bilingual talent, extended coverage hours, and cost optimization.
