We implement an effective in-company platform that provides a large array of solutions to your operation in a timely and personalized manner.
Our in-company developed platform documents tickets with the best ITIL practices. Our own team then solves first-level cases and follows up on the people responsible for solving escalations.
Implement Service Level Agreements (SLA) in your operation to ensure quality and find areas of opportunity.
We bring Service to global amining to centralize their user attention. Our methodology adapts to your process to handle incidents ranging from managing employee vacations, technical difficulties to tracking down customer orders, and many others.